Looking for Answers about Reveal Spray Mop Kit - DISCONTINUED?

We do apologize that you are having trouble with your Reveal Mop. Some tricks for use:

1. Run the tip of the bottle under warm water for up to a minute before inserting into the mop.
2. Fill the bottle with hot water and "prime" the mop by pulling the trigger 5-10 times to pump the solution through to clear any clog that may be present.

If you feel your Rubbermaid item is defective and failed shortly after purchase, we ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F.

We have found that if the mop pad is not wet enough, it may push the dirt particles around rather than pick them up. Also, large pieces of dirt may be too large for the pad to pick them up.

The red mopping pad that comes with the mop is designed to be used when wet; we offer a dry dusting pad which will collect dust and dirt without needing to be wet prior to mopping.

Flushing the fluid from the mop is not necessary, but is suggested when switching between a removable bottle or between cleaners.

For assistance, please contact our Consumer Service Department at 888-895-2110 Monday through Friday 8:30 am to 5:00 pm ET; please have the mop available when calling.

Typically, musty odors form when products are stored in a damp, dark or musty location. Without more information, we are unable to determine the cause of the smell.

For further assistance, please contact us at 888-895-2110 Monday through Friday 8:30 am to 5:00 pm ET.

When the mop stops spraying we ask that you try flushing the mop to remove any possible clogs; this can be done by filling the bottle with hot water, inserting back into the mop, and pulling the trigger several times to unclog.

If this does not fix the issue, please contact us at 888-895-2110 Monday through Friday 8:30 am to 5:00 pm ET.

In the instance that the trigger is stuck, please contact our Consumer Service Department at 888-895-2110 Monday through Friday 8:30 am to 5:00 pm ET.

The Reveal Mop trigger should only require an easy pulling motion to spray, similar to a spray bottle. If the trigger appears to be sticking or doesn't allow you to spray more than once, please contact our Consumer Service Department at 888-895-2110 Monday through Friday 8:30 am to 5:00 pm ET.

Please note that we have found that the trigger can be delayed if the mop is clogged or if a heavy, waxy cleaner is being used. To flush the mop, fill the bottle with hot water only and pull the trigger several times to unclog.

The Reveal Mop design was recently updated and is expected to be available at all retailers by Spring 2013. The stores that will be carrying this will include Target, Home Depot, WalMart, Meijer and Menards.

The Reveal Mop Bottle should not collapse during use. If you are experiencing this problem, please contact our Consumer Service Department at 888-895-2110 Monday through Friday 8:30 am to 5:00 pm ET.

The mop bottle should not collapse during use. For assistance, please contact our Consumer Service Department at 888-895-2110 Monday through Friday 8:30 am to 5:00 pm ET.

We do apologize that you are having trouble with your Reveal Mop. Some tricks for use:

1. Fill the bottle with hot water. Run the red tip of the bottle under hot water for up to a minute before inserting into the mop.

2. Once the bottle has been clicked into the mop, you may need to "prime" the mop by pulling the trigger 5-10 times to pump the solution through to clear any clog that may be present.

If you feel your Rubbermaid item is defective and failed shortly after purchase, we ask that you contact our Consumer Services Department toll free at 888-895-2110, 8:30 a.m. - 5:00 p.m. EST, M-F.

The #1M18 Reveal Spray Bottle can be purchased at WalMart, Home Depot, Target, Meijer and Menards.

We do apologize for any inconvenience you may have experienced with your product.

For troubleshooting, we ask that you contact our Consumer Service Department by calling 888-895-2110 Monday through Friday, 8:30 am to 5:00 pm ET.

It is your preference as to how frequently you wish to wash your microfiber pad, as there is not a recommendation as to how often it needs to be washed. This will all depend on how dirty the surface is that you may be cleaning. The microfiber pad is durable enough to last 100 cycles in a standard washing machine though. Do not use any type of bleach or fabric softener when laundering the pad.

The Reveal Refillable Bottle, #1M18, is sold separately at WalMart, Target, Home Depot, Meijer and Menards.

Rubbermaid has taken into consideration all of our consumer questions and feedback. We appreciate the feedback and use the information to make product improvements. We have implemented changes to the design of the Reveal Spray Mop to optimize our product. We continue to monitor any mop that may not be performing properly by tracking the date code on the mop; however, the particular date is no indication as to whether or not the product will perform properly.

At any time you purchase a Rubbermaid product and are unsatisfied, please contact our Consumer Service Department at 888-895-2110 Monday through Friday 8:30 am to 5:00 pm ET.

The blue foam ring found between the bottle and the reservoir that the bottle snaps into is packaging; this blue foam ring should be thrown away.

Please note that this is not the same ring found at the tip of the mop bottle; this black ring should not be removed from the red bottle cap.

The Reveal Mop is not designed for applying wax to a floor; the wax can clog the sprayer and also damage the microfiber pad.

The Reveal Mop Bottle, #1M18, is sold separately at WalMart, Target, Home Depot, Meijer, and Menards.